Contact Us/FAQ

*FREE SHIPPING DETAILS

US Domestic free USPS Priority Mail shipping on orders over $400

CONTACT US

Customer service at eNVie Parum is available Monday - Friday 9 am to 4 pm Pacific via email

You may contact us at eNVieParfum@yahoo.com

Please allow 24-48 hours to receive a response via email.

Inquiries submitted during weekends/holiday will receive a reply within 24-48 hours from the start of the next business week.

Thank you for your patience.

 

MAILING ADDRESS

House of NA, Inc.

PO Box 81586

Las Vegas, NV  89180

 

FAQ

HOURS OF OPERATION

Customer Service Monday - Friday 8am - 1pm Pacific

CLOSED Saturdays, Sundays and on Holidays or where announced.

 

SHIPPING:

HOW MUCH ENVIE PARFUM CHARGE FOR SHIPPING?

Domestic United States - Flat Rate USPS Priority Mail $9.21 for a small box.  Prices may increase/decrease in cart with live changes with USPS directly. Signature Confirmation is also available to choose from (look for this option in the shipping area and it will include the Priority shipping plus signature confirmation), as an extra precaution.  Estimated shipping is between 5-10 business days from date of order (exception holidays/closed on weekends).  We do not hold orders.

Once your order has been 'delivered' by USPS it is out of our hands, so in the unfortunate scenario of theft, damage or loss you must file a claim with USPS and file a Police Report (theft). Please add signature confirmation at check-out. Supply USPS with photos and tracking when filing the claim online or in person at your local Post Office.

USPS Priority Mail Shipping Domestic United States only!

DOES ENVIE PARFUM OFFER FREE SHIPPING?

eNVie Parfum provides Free Shipping for individual orders over the amount of $400.

DOES ENVIE PARFUM SHIP INTERNATIONALLY?
eNVie Parfum offers U.S. Domestic shipping only.  International shipping is not available at this time. 

DO YOU OFFER PERFUME SAMPLES?

For every order we will include 1 sample from the 12 original parfums from the Silver Collection (exclusif or noir and the new 5 parfums (pink, ruby, dream amethyst, emerald and lazuli are not included).  Please indicate your sample in the comments or we may substitute the sample of our choice based on your order as incentive for ordering from us if a parfum not from the original 12 is chosen.  See Blog for details here: https://envieparfum.com/blogs/news/new-to-envie  This offer is valid one per order only. This sample will come from the 12 original perfumes in the Silver Collection (excludes the new five perfumes from Silver Collection).  We will choose one for you if exclusif or noir is chosen in the comments as these do not have samples available due to the already-made 25ml full bottles stocked and limited in number.

 

TELL US MORE ABOUT ENVIE PARFUM

eNVie parfum offers perfume oils without alcohol.  Our oils are concentrated perfume in two sizes: luxury 25mL sapphire blue and 5mL clear TRAVEL glass bottles.  Only the 17 parfums from the Silver Collection are in 2ml sampler boxes.  exclusif/noir do not have samples due to the nature of the parfums.  Keep out of direct sunlight and away from heat sources for prolonged shelf-life.  eNVie Parfum uses only the finest ingredients for these perfume oils.  Essential oils and extracts are always to be kept out of direct sunlight and stored in a cool area.  The travel boxes provide wonderful protection from sunlight and the 5mL eNVie bottles should be stored in these velvet boxes when not in use. We are a vegan and cruelty-free company; our perfume does not contain any animal product. 

We hand pour our perfume into your 25mL sapphire blue or your 5mL clear glass bottles. Our 25mL perfume bottles were molded for our company and may reflect tiny wrinkles from the molding process.  Clear glass may also have blemishes or wrinkles; this is natural.  If there is an issue with the Priority box once delivered and/or the perfume that the perfume came in, please contact your local USPS Manager, and fill out a claim online as they have delivered the package and they are the company that shipped the item(s) and it their duty to make the situation right.  Once having left our store to you, USPS has been paid to fulfill that duty. 

We are not a huge corporation; perfume is delicate and because of this the estimated ship time 5-10 business days (does not include holidays or weekends when we are closed).  We ship domestic US only at this time via USPS Priority Mail with tracking.  There are a lot of 'care-of' companies for international, we recommend this if ordering outside of the U.S  but keep in mind, we are only responsible for orders shipped to U.S. destinations.  We are closed on the weekend, Saturday & Sunday are not included in our turnaround time.  

Because perfume is a cosmetic product, we do not offer refunds for our product; it is advisable to try our Travel boxes (2x5mL velvet boxes) or sampler boxes before purchasing the luxury 25mL bottles.

There are no samples of eNVie exclusif or eNVie noir due to the rare and exclusive ingredients and the very small number of bottles already pre-filled.  exclusif and noir may sell out and not return to make room for the next parfum from that particular collection.

There is no alcohol in our perfume.  We use the finest pure ingredients and often sought after from the perfume industry.  Our oils are intended for a luxurious client that understands the limitations of such finery.

ALLERGIES/SENSITIVITY

If you have an allergy or sensitivity to a known perfume note, please do not purchase.  We cannot know everyone's fragrance sensitivity not even ourselves until we happen upon it - if a new accord/note becomes sensitive with your skin, wash area with cold water and soap.  If pregnant/nursing, please consult your practitioner or Doctor before purchasing essential oils/blends/perfume oil.  Our perfume notes per perfume are the ingredients within the parfum itself.

ORDER POLICY

We reserve the right to Decline orders or withdraw service as applicable.

eNVie Parfum does not support the combining multiple placed orders or “add-ons” to already existing orders.  Should you need assistance with an already submitted order, please contact customer service at eNVieParfum@yahoo.com.

DO YOU HAVE RECOMMENDATIONS FOR TESTING ENVIE PARFUM?

When receiving eNVie in the mail, please allow perfume to adjust from travel and changes in temperature, one to two days and perfume will be ready to wear.

HOW DO I CLEAN ENVIE PARFUM BOTTLES?

When Cleaning eNVie plates and sapphire bottles, use a soft material like glass cleaning cloth or microfiber.  Do not apply any cleaning product or liquid…dry cloth is best! 

TELL US ABOUT YOUR PERFUME COMPANY

eNVie Parfume is a House of NA, Inc. company and is based in Las Vegas, NV. We are an online presence only at this time. Due to strict regulatory requirements regarding environmental controls, manufacturing clearance, and avoidance of cross-contamination, (as well as protection of our IP) our Studio facility is not open to the public. Please read more About Us in the About Us section of the store.  While we are part of the House of NA, Inc, we do not share a Studio with Nocturne Alchemy therefore combining between houses is not something we are doing.  Please read the blog Welcome to eNVie and note we do not combine or have add-ons to orders at this time.